botteams.ai

Reply library team

Keeps canned replies accurate, because a wrong saved reply is worse than no saved reply.

Verified4 Bots· 2 routinesStale checkEvery Monday at 10:00 · Macros · StaleFind saved replies referencing changed features, prices, or URLs.Gap scanEvery Friday at 14:00 · Macros · GapsList questions answered by hand more than five times this week.Watch this team

Reply library team

Keeps canned replies accurate, because a wrong saved reply is worse than no saved reply.

Bots

  • Usage Grok Bot
  • Stale Grok Bot
  • Gaps Grok Bot
  • Draft Grok Bot
Group chat

Macro desk group chat

  • Usage Grok Bot
  • Stale Grok Bot
  • Gaps Grok Bot
  • Draft Grok Bot
Connectors
  • Zendesk
  • Notion
  • Intercom
Job
  • Usage Grok BotGrok Bot

    Reports which saved replies are used and which are never touched.

    • Zendesk
  • Stale Grok BotGrok Bot

    Finds replies referring to features or prices that changed.

    • Notion
  • Gaps Grok BotGrok Bot

    Names questions answered repeatedly by hand that deserve a saved reply.

    • Intercom
  • Draft Grok BotGrok Bot

    Drafts new saved replies in the support voice. Never publishes one.

    • Notion
Routines2
  • Stale check

    Owner: Stale Grok BotEvery Monday at 10:00

    Find saved replies referencing changed features, prices, or URLs.

  • Gap scan

    Owner: Gaps Grok BotEvery Friday at 14:00

    List questions answered by hand more than five times this week.

Skills3
Notes

Sidebar section

Helpdesk

Four Bots on canned replies. Drafts them, publishes none.

Run Reply library yourself

Free to copy, adapt, and edit. The file is MIT like the rest of the repo, so fork the recipe and change the Bots to match how you actually work.

Prompt Installer for Grok Bot

Paste the prompt into Grok Bot. This is not one-click OAuth and nothing is installed on this site.

# Grok Bot Teams installer

Set up a team for me called Reply library team. Create the named Bots, then the group chat, then save the routines.
Ask me only for things you cannot see. Do not start OAuth. If a connector is missing, tell me to connect it in Settings, then Plugins.

From https://botteams.ai (helpdesk-macros). Source: https://github.com/ellelion/botteams.

## 1. Create these Bots

Create each Bot below. Use the names exactly, including any prefix. After create, set Name, Title, and Description on the profile, then tell me to set the avatar.
A Bot is a single persistent, named agent. Conversation is the task; Title is the one-line job; Description holds durable rules and approvals.

### Reply library · Usage Grok Bot
(Named "Macros · Usage" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Zendesk

Job:
Reports which saved replies are used and which are never touched.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Reply library · Usage Grok Bot
- Title: Reports which saved replies are used and which are never touched.
- Description: Reports which saved replies are used and which are never touched. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Reply library · Stale Grok Bot
(Named "Macros · Stale" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Notion

Job:
Finds replies referring to features or prices that changed.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Reply library · Stale Grok Bot
- Title: Finds replies referring to features or prices that changed.
- Description: Finds replies referring to features or prices that changed. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Reply library · Gaps Grok Bot
(Named "Macros · Gaps" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Intercom

Job:
Names questions answered repeatedly by hand that deserve a saved reply.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Reply library · Gaps Grok Bot
- Title: Names questions answered repeatedly by hand that deserve a saved reply.
- Description: Names questions answered repeatedly by hand that deserve a saved reply. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Reply library · Draft Grok Bot
(Named "Macros · Draft" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Notion

Job:
Drafts new saved replies in the support voice. Never publishes one.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Reply library · Draft Grok Bot
- Title: Drafts new saved replies in the support voice.
- Description: Drafts new saved replies in the support voice. Never publishes one. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

## 2. Create this group chat

Open a group chat with two to six of the Bots above. Do not add more than six.

### Macro desk group chat
Members (4, two to six Bots): Reply library · Usage Grok Bot, Reply library · Stale Grok Bot, Reply library · Gaps Grok Bot, Reply library · Draft Grok Bot

## 3. Sidebar section

You cannot create sidebar sections. When the Bots and group chat exist, tell me to Move to, then New section.
I will name that section exactly: Helpdesk.
Ask me to move the group chat and Bots into it.

## 4. Routines (confirm card required)

Ping each owner Bot with the routine they own so they can save it.
A routine is owned by one Bot, and one Bot can own up to 50 of them. A confirm card will appear. I will confirm each one.
Do not assume a routine is saved until I confirm.

### Stale check
Owner Bot: Reply library · Stale Grok Bot
Schedule: Every Monday at 10:00

Prompt to save (I will confirm the card):
Find saved replies referencing changed features, prices, or URLs.

### Gap scan
Owner Bot: Reply library · Gaps Grok Bot
Schedule: Every Friday at 14:00

Prompt to save (I will confirm the card):
List questions answered by hand more than five times this week.

## 5. Connectors and how far they go

Connectors are account-wide. They must already be connected.
If any are missing, tell me to connect them in Settings, then Plugins, first.
Do not walk an OAuth flow from this prompt.
Every Bot on this account can reach every connected tool. The lists above are which Bot is expected to use which, not a second OAuth and not a boundary.

- Zendesk: Ask before send. Use Zendesk only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.
- Notion: Draft. Use Notion for drafts only. Leave every draft unsent and every change unsaved so a human can review it.
- Intercom: Ask before send. Use Intercom only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.

Human: the lines above are instructions, not permissions. In Grok Bot open Settings, then Plugins, and disable the write tools for Notion. That switch is account-wide and it is the only one that actually stops a write.

## 6. Skills

Skills live under Settings → Plugins → Yours, and they are per Bot. Enable the ones listed here for the named Bots. Reference a skill with /.
You cannot flip the human Notifications toggle. Tell me to leave Settings → “Get notified when this Bot finishes or needs input” on.
Do not pin or hide a Bot unless I say so. Hide does not pause routines.
Sidebar sections are human-only: tell me to Move to → New section. A group chat holds two to six Bots. An account holds 50 Bots and group chats combined. One Bot can own 50 routines. Confirm cards stay on me.
If a workflow should be demonstrated later, mention Teach a task after the first success (browser workflows).

Connect the Skillselion connector first if any skill below is Fetch at run (Settings → Plugins). Do not start OAuth from this prompt.

### find-skills
https://skillselion.com/skills/vercel-labs/skills/find-skills
Creator: vercel-labs
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:vercel-labs/skills#find-skills`. Connect Skillselion in Settings → Plugins first.

### handoff
https://skillselion.com/skills/mattpocock/skills/handoff
Creator: mattpocock
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#handoff`. Connect Skillselion in Settings → Plugins first.

### triage
https://skillselion.com/skills/mattpocock/skills/triage
Creator: mattpocock
Scope: only Macros · Draft (enable under Plugins → Yours for that Bot only).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#triage`. Connect Skillselion in Settings → Plugins first.


## 7. Also

Standing instructions for every Bot on this team:

- Never send a reply without a human yes.
- Never close a ticket on the customer behalf.

## Done when

- Named Bots exist
- Named group chat exists ("Macro desk group chat", two to six Bots)
- I have created section "Helpdesk"
- Each routine has a confirmed save (or I declined)
- Connectors listed above are already connected

Uninstall: delete the Bots and group chats in the Grok Bot sidebar.
There is no remote uninstall from this catalog.

Teams that share these connectors

  • Escalation path

    Makes sure hard tickets reach the right person quickly, with the context already assembled.

    • Zendesk
    • Linear
    • Intercom
    • Gmail
  • Response times

    Watches promised response times and warns before one is missed, not after.

    • Zendesk
    • Intercom
    • Plain
    • Gmail
  • Support voice

    Keeps support replies consistent and human, and catches the ones that read like a form letter.

    • Zendesk
    • Intercom
    • Notion