botteams.ai

Support company team

Runs a support desk: tickets triaged by urgency, replies drafted in the support voice, and follow-ups chased. Never sends.

Verified3 Bots· 3 routinesMorning triageWeekdays at 08:00 · Support · TriageCluster overnight support mail by urgency in Support desk. Do not reply.Draft repliesWeekdays at 10:00 · Support · DraftsDraft replies for the urgent cluster. Do not send.Waiting follow-upsWeekdays at 15:00 · Support · Follow-upsDraft follow-ups for threads waiting on us. Do not send.Watch this team

Support company team

Runs a support desk: tickets triaged by urgency, replies drafted in the support voice, and follow-ups chased. Never sends.

Bots

  • Triage Grok Bot
  • Drafts Grok Bot
  • Follow-ups Grok Bot
Group chat

Support desk group chat

  • Triage Grok Bot
  • Drafts Grok Bot
  • Follow-ups Grok Bot
Connectors
  • Gmail
  • Zendesk
  • Intercom
  • Linear
Job
  • Triage Grok BotGrok Bot

    Labels incoming support mail by urgency. Does not reply.

    • Gmail
    • Zendesk
  • Drafts Grok BotGrok Bot

    Drafts replies. Never sends.

    • Gmail
    • Intercom
  • Follow-ups Grok BotGrok Bot

    Drafts waiting-on-us follow-ups. Never sends.

    • Gmail
    • Linear
Routines3
  • Morning triage

    Owner: Triage Grok BotWeekdays at 08:00

    Cluster overnight support mail by urgency in Support desk. Do not reply.

  • Draft replies

    Owner: Drafts Grok BotWeekdays at 10:00

    Draft replies for the urgent cluster. Do not send.

  • Waiting follow-ups

    Owner: Follow-ups Grok BotWeekdays at 15:00

    Draft follow-ups for threads waiting on us. Do not send.

Skills3
Notes

Sidebar section

Support

Support company is a three-Bot desk. Triage labels. Drafts writes. Follow-ups nudges. Drafts, never sends. Gmail is an account-wide connector, not a plugin this site installs.

Reference

Support · Drafts writes replies and never sends. The email-adjacent reference is Resend's official Agent Plugin (resend 1.0.0) on the Agent Plugins Directory. These are references the team expects. This site does not install them.

Run Support company yourself

Free to copy, adapt, and edit. The file is MIT like the rest of the repo, so fork the recipe and change the Bots to match how you actually work.

Prompt Installer for Grok Bot

Paste the prompt into Grok Bot. This is not one-click OAuth and nothing is installed on this site.

# Grok Bot Teams installer

Set up a team for me called Support company team. Create the named Bots, then the group chat, then save the routines.
Ask me only for things you cannot see. Do not start OAuth. If a connector is missing, tell me to connect it in Settings, then Plugins.

From https://botteams.ai (support). Source: https://github.com/ellelion/botteams.

## 1. Create these Bots

Create each Bot below. Use the names exactly, including any prefix. After create, set Name, Title, and Description on the profile, then tell me to set the avatar.
A Bot is a single persistent, named agent. Conversation is the task; Title is the one-line job; Description holds durable rules and approvals.

### Support company · Triage Grok Bot
(Named "Support · Triage" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Gmail, Zendesk

Job:
Labels incoming support mail by urgency. Does not reply.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Support company · Triage Grok Bot
- Title: Labels incoming support mail by urgency.
- Description: Labels incoming support mail by urgency. Does not reply. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Support company · Drafts Grok Bot
(Named "Support · Drafts" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Gmail, Intercom

Job:
Drafts replies. Never sends.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Support company · Drafts Grok Bot
- Title: Drafts replies.
- Description: Drafts replies. Never sends. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

### Support company · Follow-ups Grok Bot
(Named "Support · Follow-ups" in the published recipe.)
Create this Bot. Use the name exactly.
Uses connectors (already on the account): Gmail, Linear

Job:
Drafts waiting-on-us follow-ups. Never sends.

After this Bot exists, set its profile (Bot actions → Edit Profile):
- Name: exactly Support company · Follow-ups Grok Bot
- Title: Drafts waiting-on-us follow-ups.
- Description: Drafts waiting-on-us follow-ups. Never sends. Never send, spend, or delete anything without my approval. Wait for a confirm card when the product shows one.
Then tell me to open Edit Profile and set the avatar. You cannot stamp a custom image yourself unless I attach one.
If you create this Bot from an existing Bot, ask the new Bot to set those profile fields after create.

## 2. Create this group chat

Open a group chat with two to six of the Bots above. Do not add more than six.

### Support desk group chat
Members (3, two to six Bots): Support company · Triage Grok Bot, Support company · Drafts Grok Bot, Support company · Follow-ups Grok Bot

## 3. Sidebar section

You cannot create sidebar sections. When the Bots and group chat exist, tell me to Move to, then New section.
I will name that section exactly: Support.
Ask me to move the group chat and Bots into it.

## 4. Routines (confirm card required)

Ping each owner Bot with the routine they own so they can save it.
A routine is owned by one Bot, and one Bot can own up to 50 of them. A confirm card will appear. I will confirm each one.
Do not assume a routine is saved until I confirm.

### Morning triage
Owner Bot: Support company · Triage Grok Bot
Schedule: Weekdays at 08:00

Prompt to save (I will confirm the card):
Cluster overnight support mail by urgency in Support desk. Do not reply.

### Draft replies
Owner Bot: Support company · Drafts Grok Bot
Schedule: Weekdays at 10:00

Prompt to save (I will confirm the card):
Draft replies for the urgent cluster. Do not send.

### Waiting follow-ups
Owner Bot: Support company · Follow-ups Grok Bot
Schedule: Weekdays at 15:00

Prompt to save (I will confirm the card):
Draft follow-ups for threads waiting on us. Do not send.

## 5. Connectors and how far they go

Connectors are account-wide. They must already be connected.
If any are missing, tell me to connect them in Settings, then Plugins, first.
Do not walk an OAuth flow from this prompt.
Every Bot on this account can reach every connected tool. The lists above are which Bot is expected to use which, not a second OAuth and not a boundary.

- Gmail: Draft. Use Gmail for drafts only. Leave every draft unsent and every change unsaved so a human can review it.
- Zendesk: Ask before send. Use Zendesk only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.
- Intercom: Ask before send. Use Intercom only after a human says yes in the chat. State exactly what you are about to do, wait for the reply, then act.
- Linear: Draft. Use Linear for drafts only. Leave every draft unsent and every change unsaved so a human can review it.

Human: the lines above are instructions, not permissions. In Grok Bot open Settings, then Plugins, and disable the write tools for Gmail, Linear. That switch is account-wide and it is the only one that actually stops a write.

## 6. Skills

Skills live under Settings → Plugins → Yours, and they are per Bot. Enable the ones listed here for the named Bots. Reference a skill with /.
You cannot flip the human Notifications toggle. Tell me to leave Settings → “Get notified when this Bot finishes or needs input” on.
Do not pin or hide a Bot unless I say so. Hide does not pause routines.
Sidebar sections are human-only: tell me to Move to → New section. A group chat holds two to six Bots. An account holds 50 Bots and group chats combined. One Bot can own 50 routines. Confirm cards stay on me.
If a workflow should be demonstrated later, mention Teach a task after the first success (browser workflows).

Connect the Skillselion connector first if any skill below is Fetch at run (Settings → Plugins). Do not start OAuth from this prompt.

### find-skills
https://skillselion.com/skills/vercel-labs/skills/find-skills
Creator: vercel-labs
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:vercel-labs/skills#find-skills`. Connect Skillselion in Settings → Plugins first.

### handoff
https://skillselion.com/skills/mattpocock/skills/handoff
Creator: mattpocock
Scope: every Bot on this team (team scope).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#handoff`. Connect Skillselion in Settings → Plugins first.

### triage
https://skillselion.com/skills/mattpocock/skills/triage
Creator: mattpocock
Scope: only Support · Triage (enable under Plugins → Yours for that Bot only).
Do not install. When this job comes up, use the Skillselion connector to search/load `skill:mattpocock/skills#triage`. Connect Skillselion in Settings → Plugins first.


## 7. Also

Standing instructions for every Bot on this team:

- Never send a reply without a human yes.
- Never promise a refund.

## Done when

- Named Bots exist
- Named group chat exists ("Support desk group chat", two to six Bots)
- I have created section "Support"
- Each routine has a confirmed save (or I declined)
- Connectors listed above are already connected

Uninstall: delete the Bots and group chats in the Grok Bot sidebar.
There is no remote uninstall from this catalog.

Teams that share these connectors

  • Support docs

    Turns the questions support answers repeatedly into documentation that stops them.

    • Zendesk
    • Notion
    • Intercom
    • Glean
  • Support during incidents

    Handles the support side of an outage: one accurate message, updated, instead of forty different answers.

    • Zendesk
    • Intercom
    • PagerDuty
    • Notion
  • Proactive support

    Contacts nobody, but finds the customers about to have a problem so a human can reach them first.

    • Mixpanel
    • Zendesk
    • HubSpot
    • Gmail